Zooming into the use of Zoom in higher education: A systematic literature review

Anjan Pal

doi:10.1109/IMCOM64595.2025.10857514

Zooming into the use of Zoom in higher education: A systematic literature review

Anjan Pal

The York Management School

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

The onset of the COVID-19 pandemic prompted a rapid adoption of video conferencing tools to support teaching and learning. Even though the pandemic has receded, these tools have cemented their place in the education landscape. This research aims to review the literature on the use of videoconferencing tools, specifically Zoom, in the context of higher education (HE). Articles were retrieved from two databases: Scopus and ERIC (Education Resources Information Center). The final sample included a total of 84 articles. The review uncovers six benefits of using Zoom in HE: Social presence, flexibility and accessibility, facilitating synchronous remote academic advising, conducting assessments, perceived usability, and inclusivity. It also identified seven challenges: Engagement issues, simulating hands-on experience, technical issues, privacy and security issues, familiarity issues, instructor difficulty, and Zoom fatigue. Several implications of these findings for future educational practices are discussed.

Original language	English
Title of host publication	International Conference on Ubiquitous Information Management and Communication
Publisher	IEEE
Number of pages	8
ISBN (Electronic)	979-8-3315-0781-7
ISBN (Print)	979-8-3315-0782-4
DOIs	https://doi.org/10.1109/IMCOM64595.2025.10857514
Publication status	Published - 4 Feb 2025

Bibliographical note

This is an author-produced version of the published paper. Uploaded in accordance with the University’s Research Publications and Open Access policy.

Access to Document

10.1109/IMCOM64595.2025.10857514

Camera-ready Manuscript
This is an author-produced version of the published paper. Uploaded in accordance with the University’s Research Publications and Open Access policy.
Accepted author manuscript, 296 KBLicence: CC BY

Cite this

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title = "Zooming into the use of Zoom in higher education: A systematic literature review",

abstract = "The onset of the COVID-19 pandemic prompted a rapid adoption of video conferencing tools to support teaching and learning. Even though the pandemic has receded, these tools have cemented their place in the education landscape. This research aims to review the literature on the use of videoconferencing tools, specifically Zoom, in the context of higher education (HE). Articles were retrieved from two databases: Scopus and ERIC (Education Resources Information Center). The final sample included a total of 84 articles. The review uncovers six benefits of using Zoom in HE: Social presence, flexibility and accessibility, facilitating synchronous remote academic advising, conducting assessments, perceived usability, and inclusivity. It also identified seven challenges: Engagement issues, simulating hands-on experience, technical issues, privacy and security issues, familiarity issues, instructor difficulty, and Zoom fatigue. Several implications of these findings for future educational practices are discussed.",

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